Teneo Meetings S.L. provides a range of Services to attendees including event website, event app, event registration and ticketing, event networking, etc.

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By using the Service, you expressly acknowledge and agree that you are entering into a legal agreement with

Teneo Meetings S.L. (“Organizer”, "we”, “us” or “our”), and have understood and agree to comply with, and be legally bound by, the terms and conditions of this Terms of Service (“Agreement”). You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law. If you do not agree to be bound by this Agreement please do not register and/or use the Service.

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We reserve the right to change, modify, alter, and expand any of the following terms and conditions as required in its sole discretion without any prior notice. 

Your continued use of the services following the implementation of changes, alterations, modifications, addition and expansion will confirm that you are accepting of any such changes or modifications. Therefore, it is advised that you frequently review, understand and accept the following Terms and conditions and applicable policies from time-to-time. If you do not agree to the amended terms, you must stop using our services.

If you have any question regarding the use of our services, please place your queries and questions or comments clarifications, you can write to use at greg.miller@teneoevents.eu.

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1.Age requirements:

You guarantee that you are of legal age and otherwise eligible to enter into this Agreement in your jurisdiction and, if you are entering into this Agreement on behalf of an entity, that you have apt authorization to enter into this Agreement on behalf of such an entity.

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2. License Agreement:

Subject to the terms and conditions of this Agreement, we hereby grant you a personal, revocable, non-exclusive, non-sublicensable, non-assignable, non-transferable license (“License”) to: (i) use the Service in connection with events you are a part of; (ii) use the Service on a mobile phone, tablet, computer or device (each, a “Device”) that you own or control; and (iii) access and use the Service on that Device according to this Agreement and any applicable Usage Rules as specified below.

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3. Restrictions:

You agree not to, and shall not permit any third party to:

i. Redistribute, sell, lease, lend, license or rent the Service.

ii. Disassemble, reverse engineer, decompile, or decrypt the Service.

iii. Copy (except for backup purposes), edit, improve or create derivative works of the Service or any part thereof

iv. Disassemble, disable or otherwise interfere with security-related features of the Service or features that prevent or restrict use or copying of any content or that enforce limitations on use of the Service

v. Remove, modify or obscure any proprietary notice or identification, including copyright, trademark, patent or other notices, contained in or provided on or via the Service

vi. Utilize any communications systems provided by the Service to send unauthorized and/or unsolicited commercial communications

vii Make of any of Organizer’s original content including name, logo, banners or trademarks without our prior written consent; and/or

viii Use the Service to violate any applicable laws, rules or regulations, or for any unlawful, harmful, irresponsible or inappropriate purpose, or in any manner that breaches this Agreement.

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4. Account 

In order to use some of the Service features you may have to create or use an account (an “Account”). If you create an Account, you must provide accurate and complete information for yourself as specified. You as a user are solely responsible for the activity that occurs in your Account, and you must keep your Account password secure. You must notify us immediately of any unauthorized use of your Account. You acknowledge and agree that information you provide for the purpose of creating an Account, joining an event community or registering for an event or use of the Service, including but not limited to, name, email address, phone number may be provided to and maintained by the Organizer, whether or not you complete the registration process, and may be used by the Organizer in connection with the event or future events or other products and Services. 

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5. Regulations of Use

If you are using the Service from a third party mobile device platform or Service provider (“Distributor”), please be aware that the Distributor may have established usage rules which also govern your use of the Service (“Usage Rules”).

We specifically refer to the Usage Rules of certain Distributors below in the section below entitled ‘Distributor Requirements and Usage Rules’, but other Usage Rules

may be applicable depending on where the Service has been used from.

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6. Third Party Sources and Content

The Service enables you to view, access, link to, and use content from Third Party Sources (as defined below) that are not owned or controlled by us (“Third Party Content”). The Service may also enable you to communicate and interact with Third Party Sources. “third Party Source(s)” means: (i) third party websites and Services; and (ii) our partners and customers.

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We do not accept, claim or take responsibility of any Third Party Content as posted on our platforms including, but not limited to Organizer Website, Event App and/or Event Community. Any transaction, hyper linking or mention of 

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7. Sending/Receiving Messages

The Service may permit you to send messages (including via email) to a Third Party Source or to other users (“Messages”). You are solely responsible for the messages you send and the consequences of sending them, and you agree to hold us harmless, and expressly release us, from any and all liability arising from your Messages. You grant us a worldwide license to use, store, and reproduce your Messages for the limited purpose of facilitating sending them to your designated recipients (and we may also use the tools, Services of third party Service providers to facilitate the sending of Messages to your designated recipients). You guarantee that you own or have the necessary rights and permissions to use all of the Intellectual Property Rights in and to your Messages, and to grant the foregoing license to us. 

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8. User Submissions

Users may create, post, share or store content, messages, materials, data, information, text, graphics, audio, video, or other items or materials on our platforms including, but not limited to Organizer Website, Event App and/or Event Community ("User Submissions"). You are solely responsible for your use of the platform(s) and use them at your own risk. By using the platform, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Site and the App any of the following:

User Submission that is unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, deceptive or misleading;
That would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law.

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You further guarantee that you own or have the necessary rights and permissions to use and authorize us to use all Intellectual Property Rights in and to your User Submissions, and to enable inclusion and use thereof as contemplated by this Agreement. You retain all of your ownership rights in your User Submissions. Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the user to personal liability or criminal prosecution.

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You understand and acknowledge that when accessing and using the Service: (i) you will be exposed to User Submissions from a variety of sources, and that we are not responsible for the accuracy, usefulness, safety or Intellectual Property Rights of, or relating to, such User Submissions; and (ii) you may be exposed to User Submissions that are inaccurate, offensive, indecent, or objectionable. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against us with respect to (i) and (ii) herein.

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9. Intellectual Property Rights

Unless stated/indicated, all the content provided via the Service including, without limitation to designs, texts, graphics, pictures, information, data, audio-visual files, sound files, tools, widgets, app, software and any files in whatsoever format whether used collectively or individually are the proprietary property of Organizer or the service’s licensors or users and are protected by Spanish/ Indian and international copyright laws.

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You as a user may use this material only as expressly authorized by the owner of the content and shall not copy, transmit or create derivative works of such material without the required authorization.

You acknowledge and agree that you shall not upload post, reproduce, or distribute any content on or through the services that is protected by copyright or other proprietary right of a third party, without obtaining the written permission of the owner of such right.

Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the user to personal liability or criminal prosecution.

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10. Payments 

Payment information and payment methods provided by Teneo Meetings SL as event organisers are specified and presented through the Service, within the registration process to the applicable event, as set forth by Teneo Meetings SL.

If you wish to purchase tickets through the Service (each such purchase, a “Transaction”), you will be asked to supply certain information applicable to your Transaction, including, without limitation, credit card information. You agree that all information that you provide in connection with the Transaction will be accurate, current and complete and consent to disclosure, transmission and use of such information as necessary to process the Transaction. You agree to pay all charges incurred by you at the prices then in effect. You will also be responsible for paying any applicable taxes relating to your Transactions. The sale or purchase of tickets to entertainment events may be regulated by certain state, county and city laws or regulations. You acknowledge that complying with applicable laws is your responsibility, and you agree not to hold Teneo Meetings SL liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law.

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Unless otherwise stated by Teneo Meetings S.L., transactions must be finalised within 30 days of purchasing tickets to any given event, seminar, workshop and/or service.

Payments must be finalised no later than 3 days prior to the first day of any given event, seminar, workshop and/or service

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11. Cancellation and Refund Policy

Provided the total fee has been paid, substitutions are allowed. Cancellations must be received in writing by mail or email 30 days prior to the first day of the event.

The conference fee WILL NOT BE REFUNDED. A credit note to the full amount paid will be issued upon request, credit notes are valid for 2 years from the date of issue.

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12. Privacy

Kindly refer to the Privacy Policy for further understanding of how we collect, store, protect and process the data collected through our services.

Please also be aware that certain personal information and other information provided by you in connection with your use of the Service may be stored on your Device (even if we do not collect that information). You are solely responsible for maintaining the security of your Device from unauthorized access.

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13. Disclaimers

The service is provided on an “as is” and “as available” basis without warranties of any kind including, without limitation, representations, warranties and conditions of merchantability, fitness for a particular purpose, title, non-infringement, and those arising by statute or from a course of dealing or usage of trade.

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While every effort will be made to adhere to the advertised package, Teneo Meetings S.L. reserves the right to change events dates, sites, location, omit event features or merge the event with another event as deemed necessary with no penalty and in such situation, no refunds or alternative offer shall be made. In the event that Teneo permanently cancels the event for any reason whatsoever (including Force Majeure occurrence) and provided that the event is not postponed to a later date nor is merged with another event, the client shall receive a credit note for the amount that client has paid to such permanently canceled event, valid for up to two years to be used at another Teneo Meetings S.L. conference. No refunds, part refunds, or alternatives shall be made. 

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We do not warrant that the service will operate error-free, that the service is free of viruses or other harmful code or that we will correct any errors in the service. You agree that we will not be held responsible for any consequences to you or any third party that may result from technical problems including without limitation in connection with the internet (such as slow connections, traffic congestion or overload of our or other servers) or any telecommunications or internet providers.

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14. Indemnification and Liability

You as user shall be liable towards, and compensate, indemnify and hold us , our affiliates or any person working under us harmless from and against any direct or indirect damages, , liabilities, obligations, costs, claims of any kind, interest, penalties, legal proceedings and expenses (including, without limitation, reasonable attorneys’ fees and expenses) actually paid, suffered or incurred by us due to the breach of these Terms , any act or omission, misuse, abuse of our services and its access, fraudulent acts, wilful misconduct of the user or Any person acting under such user.

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15. Export Laws

You represent that you are not, and will not make the Services available to, the resident of any embargoed country or a prohibited person under any export control or anti-terrorism law, regulation or list. You agree to comply fully with all applicable export laws and regulations to ensure that neither the Service, nor any technical data related thereto are exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations.

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16. General

This Agreement, and any other legal notices published by us in connection with the Service, shall constitute the entire agreement between you and the Organizer concerning the Service. In the event of a conflict between this Agreement and any of the foregoing, the terms of this Agreement shall prevail. No amendment to this Agreement will be binding unless in writing and signed by the Organizer. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and a party’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.

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17. Governing law

This agreement shall be governed and constructed in accordance with the law of Spain and the parties submit to the exclusive jurisdiction of the Spanish law. However Teneo Meetings S.L. only is entitled to waive this right and submit to the jurisdiction of the courts in which the Clients office or head office is located. 

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Terms & Conditions last updated - 01/05/2023

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